Shipping Policy

Shipping Policy

RFLOXA UK is the UK distributor for Rfloxa products. This is operated and distributed by Go Off-Road LTD.

We strive to provide you with the best possible service when it comes to shipping your orders. Please review our shipping policy to understand how we handle dispatch times, delivery methods, tracking, out-of-stock products, and returns.

Dispatch Times

We aim to to fulfil orders as soon as possible. Orders placed before 1 PM (Monday to Friday, excluding public holidays) will be aimed to dispatch on the same working day. Orders placed after 1PM will be dispatched on the following working day.

Reminder: We do not have any control over courier companies delivery times such as Royal Mail, DHL, Etc.

Tracking Your Order

Once your order has been dispatched you will be sent an e-mail notifying you that the item has been sent out with a courier company. There will also be tracking information sent to you as well.

Note: Please use the tracking information from the courier company (Royal Mail, DHL, Etc.) and not from the Shop App as this app is unreliable and we do not have any control over the information it provides.

Missed Deliveries and Redelivery Fees

Most courier companies will attempt to deliver your order twice. If both delivery attempts are unsuccessful and no one is available to receive the package, the item will be automatically returned to us. Please note that a redelivery charge will apply if you wish to have the item shipped out again.

Out of Stock Products

We do our best to keep our stock levels accurate and up to date. However, due to the high volume of orders we receive, it is sometimes impossible to avoid situations where an item may become out of stock after you've placed your order. In these rare cases, we will promptly notify you and offer the following options:

Refund: We will issue a full refund for the out-of-stock item.

Alternative Product: Where possible, we will offer you an alternative product of similar value and quality. You may choose whether to accept this alternative or receive a refund instead. If the alternative item is of a lower value you we will refund you the difference or credit your account for a future order.

While we try to limit out-of-stock occurrences as much as possible, unforeseen circumstances may occasionally cause delays or adjustments to your order. We appreciate your understanding and patience in these situations.

Return Policy

If you wish to return an item, please be aware of the following guidelines:

Return Postage Costs: The responsibility for return shipping costs lies with the customer. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.

Return Location: Before returning any item, you must contact us to obtain the correct return address and instructions. Returns sent without prior confirmation may not be processed.

We are committed to providing you with a smooth and efficient service. If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team.

Thank you for choosing Rfloxa Uk